Official Facebook Account Help – Secure Recovery & Support

Why Facebook Support is Important

Facebook serves billions of users globally across personal networking, business marketing, content creation, and development. With such complexity, reliable support is essential.

Who Uses Facebook

Individuals sharing personal updates

Business owners running ads

Content creators managing Pages

Developers using APIs

Organizations running campaigns

Common Support Needs

Account recovery

Business page issues

Ad performance or billing problems

Hacked accounts

Fake profiles or impersonation

Content policy violations

Critical: Accessing timely support can mean the difference between recovering your account or losing access permanently. This guide will show you exactly how to get the help you need.

Ways to Access Facebook Support

There is no general customer service phone number for Facebook

Support is structured around self-help tools, automated systems, and specialized support for business users.

Facebook Help Center

Primary Resource

Official knowledge base with step-by-step guides for account help, privacy & security, Pages & Groups, Marketplace, and Ads.

Visit Help Center

Report a Problem

For bugs, app crashes, and feature errors. Access via Profile → Menu (☰) → Help & Support → Report a Problem.

Learn How to Report

Facebook Business Support

Business Hours Only

Live Chat or email support for advertisers and Business Manager users who meet spending thresholds.

Business Help Center

Meta Support Inbox

Track submitted reports, see responses from Facebook, and appeal decisions for removed content.

Access Support Inbox

How to Access Business Chat Support

1

Go to Business Help Center

2

Scroll to "Get Help"

3

Log in to Business Account

4

Look for "Chat with Representative"

How to Recover a Facebook Account

Account recovery is one of the most searched support topics. Here's your complete guide.

Forgot Password

1

Go to facebook.com/login/identify

2

Enter email, phone, or name

3

Select your account

4

Choose verification method

5

Reset your password

Start Recovery

Hacked Account

If someone hacked your account:

1

Visit facebook.com/hacked

2

Follow security steps

3

Facebook logs out all sessions

4

Set new password

Secure Account

Lost Access

No access to email/phone?

1

Click "No longer have access to these?"

2

Upload photo ID

3

Provide friends' names

4

Wait for review

May require ID verification

Common Facebook Issues & Solutions

Quick fixes for the most frequent problems users encounter

Disabled Account

Common Reasons:

• Posting prohibited content
• Fake name or impersonation
• Repeated violations
• Fake engagement or spam

Message: "Your account has been disabled for violating our terms."

Solution:

1. Visit the appeal form

2. Upload valid government ID

3. Fill out the form completely

4. Wait up to 30 days for decision

Submit Appeal

Page Restricted

If your business page is unpublished or restricted:

1. Go to Meta Business Suite

2. Check Account Quality section

3. Review any violations shown

4. Submit appeal with documents

Tip: Check Account Quality regularly to catch issues early

Meta Business Suite

Ad Account Disabled

Common Causes:

• Suspicious payment activity
• Violating ad policies
• Misleading landing pages
• Unverified business identity

To Appeal:

1. Go to Account Quality

2. Select affected account

3. Submit requested documents

4. Verify business/domain if needed

Account Quality

Support by User Category

Different types of users have access to different support channels

General Users

• Use Help Center
• Report problems through app
• Appeal decisions via Support Inbox

Creators & Influencers

• Use Creator Studio
• Get monetization support
• Track content violations

Creator Studio

Advertisers & Business

• Use Meta Business Suite
• Access live chat/email
• Manage billing & ads

Business Suite

Developers

• API issue help
• App review support
• Platform bug reports

Developer Support

Best Practices to Avoid Issues

Prevention is better than cure. Follow these guidelines to minimize problems.

Use Real Information

Fake names or profiles increase the chance of being flagged. Always use your real name and accurate information.

Enable Two-Factor Authentication

Add an extra layer of security. Go to Settings > Security > 2FA to set it up.

Comply With Community Standards

Avoid hate speech, nudity, graphic content, and spam. Review Facebook's Community Guidelines regularly.

Ad Policy Compliance

Read Facebook's ad rules before running campaigns. Avoid sensational content, incomplete landing pages, and misleading claims.

Monitor Business Quality

Check Account Quality regularly to catch issues early and maintain good standing.

Quick Security Checklist

Strong, unique password

Two-factor authentication enabled

Regular privacy settings review

Trusted contacts configured

Login alerts activated

App permissions audited

Facebook Support Contact Links Summary

Quick reference guide to all official Facebook support channels

Purpose	Link	Action
Help Center	facebook.com/help	Visit
Report a Problem	In-app: Menu → Help & Support	In-app
Hacked Account	facebook.com/hacked	Visit
Appeal Disabled Account	facebook.com/help/contact/260749603972907	Visit
Meta Business Help	facebook.com/business/help	Visit
Support Inbox	facebook.com/support	Visit
Account Quality	facebook.com/accountquality	Visit
Developer Support	developers.facebook.com/support	Visit

Bookmark this page: Keep these links handy for quick access when you need Facebook support. Most issues can be resolved through these official channels.

Tips for Faster Support Resolution

Maximize your chances of getting quick, effective help

Be Clear & Detailed

When reporting problems, include:

• Device type and operating system
• Screenshots of the issue
• Step-by-step description
• When the problem started
• Error messages (exact wording)

Respond Quickly

If Facebook replies asking for more information:

• Respond within 24-48 hours
• Provide all requested documents
• Answer all questions completely
• Check your Support Inbox regularly

Avoid Multiple Tickets

Duplicate tickets can slow down the process:

• Submit one ticket per issue
• Don't resubmit if no immediate response
• Use Support Inbox to track progress
• Wait for the review period to complete

Use Business Support

If eligible, business support is faster:

• More direct communication
• Shorter response times
• Specialized knowledge
• Available during business hours

When You Can't Get Support

Sometimes you may not see Live Chat or email options. This usually means:

• Your ad spend is too low
• Account doesn't meet eligibility criteria
• Support not available in your region

Workaround: Use community forums like Reddit's r/facebook or Meta's official Facebook Business Community.

Facebook vs Meta Support

Facebook Support

Help related to your Facebook account, feed, messages, and groups.

Meta Support

Covers all platforms (Facebook, Instagram, Messenger, WhatsApp) and business tools.

Most support now routes through Meta, especially for business-related issues.

Frequently Asked Questions

Quick answers to the most common Facebook support questions

If you believe your account has been hacked, you should immediately visit the Facebook Help Center to report a compromised account. You'll be guided through the recovery process, which may include identity verification.

Go to account hacked recovery page

Facebook does not offer traditional customer service via phone or email for general users. The best way to get help is through the Help Center or in-app reporting tools. Meta Verified subscribers receive priority support.

Visit Facebook Help Center

No, Facebook does not provide phone support for general users. Any website or service claiming to offer a Facebook customer service phone number is likely a scam. Be cautious of phishing attempts seeking your personal information.

Learn how to report scams

If your account has been disabled, you can submit an appeal through the Help Center. You'll need to complete an appeal form and possibly provide ID verification. Review time varies based on complexity.

Submit an appeal

To report a problem on Facebook, use the 'Report a Problem' tool found in the Help & Support menu (click on your profile picture > Help & Support > Report a Problem). Follow the prompts to describe the issue you're experiencing.

Learn how to report problems

Business users can access dedicated support through the Facebook Business Help Center. Advertisers who meet certain spending thresholds may qualify for additional support options including chat and email.

Visit Business Help Center

Posts may be removed if they violate Facebook's Community Standards. Common reasons include hate speech, harassment, spam, misinformation, or intellectual property violations. You can usually find information about why your content was removed in your Support Inbox.

Review Community Standards